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Sales / Customer Service Manager

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It Is Easy Corporation


- Close new sales opportunities through a high volume of inbound and outbound leads- Manage communications through instant chats from website- Always ensure positive customer service experience- Engage customers over the phone, build relationship & trust with customers, develop flexible solutions for customers taking into account customers' unique needs while reinforcing differentiation of our company on the market- Follow up with clients pre- and post job completion to obtain their feedback, summarize findings and present recommendations to improve service- Recommend new sales strategies, develop customer's communications and offers campaigns - Prepare, develop and continuously improve an effective sales pitch to build customer relationships, reinforce value-added services, and answer potential questions to address customers concerns, or overcome resistance and objections- Develop Q&A guidelines to address any question that may come from customers during and after sale process- Manage customer's database in the system, document each call in our leads tracking software - Prepare monthly analytical sales reports tracking leads, sources of leads, cost of leads and effectiveness of sale conversions- Achieve and exceed sales and revenue goals

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